Add a confirmation message after registration

Improving the post-registration experience

Key points • The confirmation message reassures your future customers • The configuration depends on the type of form used • You can display a custom text, redirect, or visual message

When a visitor registers through your hotel website, displaying a clear confirmation message helps build trust and improve conversion rates. Depending on how your form is integrated, the message's implementation will vary slightly. This guide will help you understand the different options and choose the one best suited to your site.

💡 Tip: A good confirmation message increases the registration completion rate and reduces user doubts.

Steps to add a confirmation message

1. Identify the type of form used

Your hotel website can use: • a native form integrated directly into the page • a Mailchimp or Brevo embed form • a form connected via API or external automation

Each type handles the display of the confirmation message differently.

2. Add a message using a native form

If the form is native: • Your technical team can configure a message to be displayed directly on the page after submission. • This message can be a simple sentence (e.g., "Thank you for registering") or a more elaborate visual element.

The page may not reload: the message may appear dynamically under the send button.

💡 Tip: Opt for a short and warm message, ideal for a hotel environment.

3. Add a message via a Mailchimp or Brevo embed

The embeds offered by these services allow you to display: • an integrated validation message • a redirection to a thank you page

To modify this message, you must: • access the form settings in your marketing tool • customize the Confirmation Message or Success Page section

Once updated, the message will automatically appear on your site.

4. Add a message via external automation

If your form uses a Make scenario, Zapier, or an API: • The confirmation message must be handled within the page itself. • Your technical team can integrate a dynamic message when the form returns a success status.

This approach offers more freedom to create a personalized visual feedback.

Best practices

• Use a clear and positive message. • Avoid overly technical or impersonal messages. • Consider adding a next step (“Check out our selection of exclusive offers”). • Test the functionality on mobile devices, as the message area may be smaller.

💡 Tip: If you are using a redirect, create a dedicated thank you page with a warm message and calls-to-action tailored to your hotel.

Conclusion

Adding a confirmation message after registration contributes to a smooth and reassuring user experience. Whether your form is native, integrated via an email tool, or connected to an automation, you always have the option of displaying clear and elegant feedback to your visitors.