Add a custom field to your contact form

Why add a custom field?

Key features • Gathering information tailored to your hotel's needs • Better qualification of customer requests • Optimized form for events, stays, or preferences • Enhanced user experience

Adding a custom field to your form allows you to collect more precise data depending on the type of request. Whether it's the date of an event, a preferred neighborhood near the hotel, or information specific to your establishment, these additional fields facilitate lead qualification and improve the relevance of your response.

Creating a custom field does not require any advanced technical skills: simply add a new element to the existing form and configure it correctly.

Add a new field to your form

To enhance your form, open the page containing the form and then access the editing tool. Select the form and add a new field from the list of available elements. You can choose different types depending on your needs: text field, dropdown menu, date, number, email, text area, or optional field.

💡 Tip: use a Date field for an event to avoid input errors and ensure a consistent format.

Configure the custom field

Once added, click on the field to modify its settings. Enter: • the field name • a clear and visible label • a default value if necessary • whether it is mandatory or not

Always name the field descriptively, for example: "Date of event", "Desired neighborhood", "Arrival time", "Type of stay". This improves user understanding and facilitates the analysis of the data received.

💡 Tip: If you add a dropdown menu, offer a limited number of options to simplify the decision and reduce the abandonment rate.

Check the formatting and consistency

Once the field is configured, adjust its position in the form to maintain a natural reading flow. Specific fields should appear after the basic information (name, email, message) to avoid confusing the user.

Also ensure that the field style matches that of the existing form in order to preserve the visual identity of your hotel website.

💡 Tip: reread the entire form from a visitor's perspective to check fluidity and consistency.

Test and publish the changes

Perform a test by filling out the form yourself. Verify that: • the new field appears correctly • the entered value is correctly received in the submission • email notifications include this field • the mobile display remains flawless

Once the test is validated, publish your changes to make them visible online.

Conclusion

Adding a custom field allows you to tailor your form to your hotel's specific needs and improve the quality of inquiries received. In just a few clicks, you enhance the user experience while boosting the efficiency of your sales follow-up.