Can I receive a copy of each message sent?

Why enable sending a copy?

Key features • Instant receipt of every customer message • Easy tracking for your sales or reception team • Secure handling of important requests (events, stays) • No missed submissions thanks to email alerts

Enabling the receipt of a copy of every message sent via your forms is an excellent way for your hotel to ensure prompt handling of requests. Each submission then generates an automated email sent to the address of your choice, allowing you to keep track of all interactions without having to constantly consult the administration interface.

A simple setup will allow you to ensure smooth monitoring, ideal for a marketing or reception team available on a rotating basis.

How to enable receiving a copy of messages

In your administration interface, each form has a dedicated setting for email notifications. You can define one or more addresses that will automatically receive a copy of each submission.

To activate sending:

1. Access the administration area.
2. Open the tab dedicated to forms.
3. Select the relevant form.
4. Configure the address(es) that should receive notifications.

Once notifications are enabled, each message sent by a visitor triggers an automatic email containing all the fields filled in.

💡 Tip: Use a generic address (e.g., reception@yourhotel.com or sales@yourhotel.com) to centralize requests and ensure constant follow-up even in case of absence.

Check the notification settings

If you are not receiving the copies despite activation, please check the following: • The email address is spelled correctly. • The address is not in your spam folder. • The email template includes all form fields. • No filter rules are blocking notifications.

💡 Tip: Add the notification sending address to your contact list to avoid being blocked by your spam filters.

Testing the receipt of a copy

Submit a test email from your website to confirm that you are receiving it. Verify that: • all fields appear correctly • the sender is identifiable • the email is delivered quickly • the formatting is legible

💡 Tip: Perform an additional test after each custom field addition to verify that the new field is correctly appearing in your notification.

Optimize the management of received copies

To avoid cluttering your inbox, you can create a dedicated folder in your email program and automatically forward notifications there. This allows your team to save time and quickly find all customer requests.

💡 Tip: If your volume of requests is high, consider a dedicated email address solely for forms.

Conclusion

Yes, you can automatically receive a copy of every message sent through your form. By simply enabling email notifications, your hotel ensures optimal, fast, and organized follow-up on every request.