Skip to content
English - United States
Nous Contacter
  • There are no suggestions because the search field is empty.

Change the confirmation message after submitting a form

Why personalize your confirmation message

Key points • Improves the user experience after submission • Immediately reassures your hotel visitor • Allows you to add helpful information or a response time • Enhances the perceived quality of your website and service

The confirmation message is the last visible step after a visitor submits a form. Customizing it allows you to reassure your future guests, specify a response time, or add useful information such as a link to your offers or FAQ. It's a simple yet essential element for optimizing the user experience on your hotel website.

Access the form confirmation message

To edit the message, open the page containing your form and enter the editing area. Select the form, then locate the confirmation area, usually accessible via a dedicated panel after the submission status.

Once in this area, you can replace the default message with text more suited to your establishment.

💡 Tip: Write a short, friendly, and clear message. For example: "Thank you for your message; our team will get back to you as soon as possible."

Edit the content of the confirmation message

Click on the confirmation area to access its content. You can then: • edit the text directly • add a thank you message • specify an estimated response time • insert a link to a useful page (offers, rooms, restaurant) if desired

Ensure that the tone is consistent with your hotel's image and that it gets straight to the point.

💡 Tip: If your establishment receives many messages related to events, add a helpful clarification such as "Our dedicated event service team will get back to you within 24 hours".

Check that the message is displayed correctly

After making the changes, perform a test:

  1. Fill out the form as a visitor.
  2. Confirm the submission.
  3. Check that the new message is displayed correctly.
  4. Make sure it is readable on both computers and mobile devices.

If the message does not appear, the modified version may not have been published yet.

💡 Tip: Also test from another browser or in private browsing to avoid cache problems.

Publish your changes

Once you are satisfied with the message, publish your changes so that they are visible to all users. Without publishing, your edit will only remain visible in the editor.

💡 Tip: After each form update, plan a quick test to check that all elements (confirmation, fields, notifications) are working correctly.

Conclusion

Changing your form confirmation message is a simple way to improve the user experience and enhance the perceived quality of your hotel service. A clear and personalized message creates a sense of trust from the very first contact.