Change the email address for receiving registrations on your hotel website

Change the address for receiving registrations

Key points • Not all forms send email notifications • Changing the email address depends on the type of form installed • Depending on the integration, the change can be made in the Editor or directly in the marketing tool

When you want to update the email address that receives registration notifications from your hotel website, the first step is to understand how your form is configured. Some forms send an internal notification, while others synchronize the data directly to your marketing database without sending an email.

💡 Tip: Before changing anything, always check if the current form actually has a notification system.

Steps to change the receiving email address

1. Identify the type of form used

On your hotel website, a form can be: • a native form integrated into the page • an embedded form from an email marketing tool (Mailchimp, Brevo, etc.) • a form connected via API or external automation

Each type handles notifications differently.

2. If it's a native form

Native forms can include an internal notification option. In this case, the technical team or your agency can modify the email address directly in the form's configuration.

💡 Tip: These notifications are sometimes disabled by default. If you didn't receive anything, that might be normal.

3. If the form uses a Mailchimp or Brevo embed

Embeds generally do not trigger any internal notifications. Subscriptions are sent directly to your marketing database.

In this case: • You cannot change a notification address because there isn't one. • Tests must be checked directly in the contact list.

4. If the form is processed through external automation

Your site may use an automation tool (API, Make, Zapier). In this case: • The notification, if it exists, is controlled within the automation. • You can replace the recipient address directly in the associated scenario.

If the address needs to be changed, the automation team can make the adjustment quickly.

Best practices before modification

• Check if the form uses a notification. • Test the registration with a new external email address. • Confirm if the notification is actually necessary. • Keep a generic email address (e.g., marketing@your-hotel.com) to centralize requests.

Conclusion

Changing the email address for receiving registrations depends primarily on how the form was integrated into your hotel website. In many cases, no notification is set up, and registrations are sent directly to your marketing database. When a notification is in place, it can be easily modified by the technical team or via the automation tool used.