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How can I verify that form submissions are properly recorded?

Why verify form submissions?

Key points • Forms are essential for customer inquiries on a hotel website • You can track each submission from the dedicated interface • Regular checks ensure nothing is lost

Forms play a fundamental role on a hotel website: contact requests, event bookings, room information, newsletter sign-ups, or quote requests. To ensure that all submissions are properly collected and that your teams don't miss any important requests, it's essential to know where and how to check their registration.

Start by accessing the form submissions section directly from your administration interface. There you will find the complete history of all submissions, sorted by date. Each submission appears with: • the email address provided • the message content • the fields completed • the date and time of submission

💡 Tip: Use the filters or search bar to quickly find a specific request, for example a request related to a banquet or a suite room.

When creating or editing a form, ensure that all fields are correctly configured and linked. If a field has been recently deleted or renamed, some submissions may no longer display as expected. Proper form maintenance ensures that all data is stored correctly and is accessible.

In addition to the built-in history, consider enabling email notifications. This allows you to instantly receive a message as soon as a client submits a request. Verify that: • the receiving address is correct • your email's spam filters are not intercepting the messages • you are receiving a notification for each submission

If you use an external system to process your requests (CRM, marketing tool, email platform), verify that the integration is correctly configured. A poor connection or an expired API key may prevent some submissions from being automatically forwarded.

Always test your forms after making changes:

  1. Complete and submit a test submission
  2. Check that it appears correctly in your interface.
  3. Confirm that you have received the notification.
  4. Make sure it also appears in the connected tool, if applicable.

If a submission doesn't appear, check the following common causes: • Form not published after modification • Missing or incorrectly configured required field • Temporary connection or integration issue • Overly aggressive spam filtering • Incorrect notification email settings

Once you've tested your forms, regularly review the history to ensure all your customers' requests are being handled correctly. This significantly improves the quality of your service and prevents important requests—such as group bookings or event inquiries—from going unnoticed.

Conclusion

Checking form submissions is easy thanks to the built-in history, email notifications, and regular testing. By adopting these best practices, you ensure your hotel website accurately captures every request and that your teams can respond quickly.