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How do I change the address that receives the forms?

Why change the receiving address?

Key points • You can change the email address that receives messages at any time • Clear configuration ensures that every customer request reaches the correct department • A few simple settings are all it takes to redirect notifications to a new mailbox

Changing the email address that receives forms is a simple but essential step for the day-to-day management of your establishment. Proper configuration allows your reception, marketing, and events teams to quickly process requests sent through your hotel website.

To begin, open your page in the Designer and select the Form Block containing your form. Once selected, go to the right-hand panel where you'll find the Form Settings.

In this section, you will see a field for the email address that receives notifications. This is where you can change the receiving address. Simply replace the existing address with your desired new address, for example: • contact@yourhotel.com • sales@yourhotel.com • events@yourhotel.com

💡 Tip: Use a generic email address linked to your department rather than a personal email address. This makes it easier for the team to manage incoming requests.

If you want multiple people to receive the notification, some systems allow you to specify several email addresses separated by commas. However, check if your system configuration allows this. If not, create an internal mailing list (e.g., reservations@yourhotel.com) that forwards the email to several colleagues.

Don't forget to check your spam filter. If the email addresses have recently changed, your email provider might be sorting notifications into the following folders: • Spam • Junk Mail • Promotions (Gmail) Add your sending domain to your safe contacts to avoid these filters.

After changing the address in the Form Settings, publish your site. Without this step, the changes will not be applied to the live site.

Next, test your form:

  1. Fill it out with a real email address.
  2. Send a test message
  3. Verify that the new address receives the notification.
  4. You can also check the submission history in your administration interface.

If you are using an external integration (CRM, email marketing, marketing tool), remember to check that the new address is properly synchronized or that the API connection has not been affected.

Conclusion

Changing the email address that receives forms is quick and essential for ensuring effective follow-up on customer requests. By updating your form settings, testing the form delivery process, and adjusting spam filters, you guarantee smooth communication between your hotel website and your teams.