I am no longer receiving messages from the form, what is happening?

Why messages may stop arriving

Key points • Messages can be blocked before reaching your email • A missing field, address, or configuration is enough to interrupt delivery • A few simple checks can quickly restore functionality

When you stop receiving messages sent through your form, it creates a real breakdown in communication with your visitors and can cause you to lose important leads. The cause is often a technical detail, but one that's easy to diagnose. Here's how to identify the problem and fix it quickly.

1. Check the email addresses configured in your form

Open the Form Settings and make sure the notification email address is correct. Specifically check: • typos in the address • recently updated address • no spaces before or after the address

💡 Tip: Temporarily test with another email address to confirm if the problem is with your inbox.

2. Check your spam or focus/promotions folder.

Some email providers (Gmail, Outlook, etc.) automatically move messages from forms. Check in: • Spam • Junk Email • Promotions (Gmail) • Other filtered folders

If the problem persists, add your sending domain or hosting system to your list of trusted contacts.

3. Check the submission history

Access form submissions in your admin interface. If the submissions appear in the list, it means that: ✔ the form is working ✘ but the notification emails are not being sent

This is usually a problem on the messaging side.

4. Check if the form has been recently modified

If you added or removed a field, it's possible that: • the form hasn't been republished • an old configuration remains in place • the structure no longer matches, preventing the email from being sent

Publish your site after each form change.

5. Check anti-spam settings

Some overly aggressive protections can block legitimate messages: • misconfigured honeypot • overly strict anti-bot question • failed reCAPTCHA

Try submitting a test without enabling these protections to verify their impact.

6. Check your email provider

Your provider (Gmail, Outlook, OVH, etc.) may block emails from forms for several reasons: • unauthenticated sender address • missing DMARC/DKIM records • too many similar submissions in a short period

💡 If you manage a custom domain, enable DKIM and SPF with your registrar to avoid any blocking.

7. Check external integrations

If your form sends data to a CRM or marketing tool: • expired API key • incorrect field mapping • connection interrupted

Once corrected, test a new submission.

8. Perform a complete test

Send a test form, verifying: • that it is recorded in the internal history • that the email is received • that it appears in your external tools

Also test from another device or network to rule out a local problem.

Conclusion

If you're no longer receiving messages from your form, the cause is usually related to your email address, inbox, an unpublished edit, your spam settings, or a domain authentication issue. By performing these key checks, you can quickly restore a reliable and continuous flow of customer messages.