I'm not receiving the registration tests, is that normal?

Understanding the failure to receive the tests

Key points • Tests are not always sent to your email inbox • Double opt-in can block registrations • Not all forms integrated into your hotel website send a notification email

When you conduct a registration test through your hotel website, it's common to assume you should receive an email immediately. However, this isn't always how it works. Depending on the type of form installed, several reasons could explain why you don't receive anything, even with a perfectly functional setup.

In most cases, tests do not generate email notifications because the forms have been configured to synchronize data to your marketing database rather than to send you an alert.

💡 Tip: Never rely solely on the absence of an email. Verification should always be done in your data collection tool (Mailchimp, Brevo, internal CRM).

Why aren't you receiving the registration tests?

1. The form is not configured to send an email

Many embedded forms never send a notification. Their sole purpose is to add a contact to a list.

This explains why: • You receive nothing despite a valid test • The tracking must be done in the data collection tool, not in your email inbox

2. Double opt-in can prevent the contact from being added

If your test uses an email address that has already been used, or if you have not clicked on "Confirm your registration", the address will not appear in your database.

💡 Tip: Internal tests are often blocked by spam filters. Always use an external email address (Gmail, Outlook).

3. The address used for the test already exists

Some systems refuse to add a contact already present in the database, even if you recreate the form.

This gives the impression that the test “doesn’t work”.

4. The test is considered spam

Some tools automatically filter: • internal hotel addresses • temporary email addresses • overly generic names

In this case, no notification is sent and the registration is not recorded.

5. The integration uses external automation

If your hotel website relies on automation (Make, Zapier, API), a step may be paused or have failed. In this case: • no notification email is sent • the contact may be blocked before being added to the database

How can I check that the registration is working?

Check in your data collection tool

The most reliable method is to search for your test email directly in: • your Mailchimp list • your Brevo list • your internal database

If the email appears in the list, everything is working correctly, even without a notification.

Check the form itself

Check in your Editor if the form contains: • a configured notification email • an embed provided by your email marketing solution • an external integration

💡 Tip: Custom-designed forms are often connected via API and do not send any notifications by default.

Conclusion

Not receiving a signup test is often normal and reflects the typical behavior of marketing forms on a hotel website. The important thing is to verify that the contact has been added to your database. If the address doesn't appear or if you still have doubts, a review of the form configuration or mapping may be necessary.