Is the data stored securely?

Understanding the security requirements for your hotel site

Key points • Data must be encrypted during storage and transfer • The service provider must comply with European data protection standards • Security concerns hosting, access, and backups • Good protection strengthens trust and GDPR compliance

When your hotel website collects information—email, first name, preferences, information requests—this data must be stored in a completely secure manner. Security is not optional: it is essential to protect your customers, your establishment, and your online reputation.

Here's how to know if your data is truly protected and what best practices to check.

Verify data encryption

Encryption is one of the primary security guarantees. It applies to: • Data transfer (HTTPS is mandatory) • Storage in the provider's database • Automatic backups

Secure storage relies on strong encryption, preventing any reading of sensitive data in plain text.

💡 Tip: Check that your site displays the HTTPS padlock icon. Without it, no data should be collected.

Ensure that the accommodation complies with European standards

The data must be stored in an environment compliant with European regulations, including: • Data centers located within the European Union • Strict management of internal access • Traceability of technical operations • Protection against intrusions

Your service provider must clearly document where the data is stored and what level of protection is guaranteed.

Control data access management

Security isn't just about hosting; it's also about the people who access the data. Verify that: • Access is limited to authorized users • A permissions system is in place • Inactive accounts are regularly deactivated • Access requires strong authentication

Poor access management is one of the primary causes of data leaks.

💡 Tip: Use individual logins for each team member, never a shared account.

Check backups and service continuity

Your service provider must ensure: • Regular backups • A disaster recovery plan • Rapid restoration if necessary • Service availability monitoring

A good backup system ensures continuity even in the event of unforeseen circumstances.

Confirm the absence of non-compliant transfers outside the EU

The GDPR requires that data remain: • In the EU • Or in a country with an adequate level of protection

If a transfer outside the EU exists, it must be covered by solid guarantees (contractual clauses, enhanced security).

💡 Tip: Ask your service provider for clear documentation on data flows.

Conclusion

Your hotel website data is considered securely stored if it is encrypted, hosted in an environment compliant with European standards, protected by strict access management, and backed up regularly. This security is essential for the trust of your guests and the compliance of your establishment.