My website is displaying an error page, what should I do?

Quickly identify the source of the problem and restore the site's display

Key points • Check if the error originates from the hosting or the domain • Check DNS, publishing, and redirects • Confirm that the page has not been deleted or moved • Test in private browsing mode to bypass local caches

When a hotel website displays an error page, it can be stressful—especially when your guests are searching for a room, spa, or restaurant. Fortunately, most of these errors stem from simple causes: a bad redirect, a deleted page, a domain error, or a publishing problem. Here's a clear method to quickly diagnose and resolve the issue.

Identify the type of error displayed

Various messages may appear: • 404 – Page Not Found → The page no longer exists or the URL is incorrect • 403 – Access Denied → Permission or path problem • 500 – Server Error → More general technical error • Blank page or technical message → Often a script or integration problem • Domain/DNS Error → The site is not pointing to the correct hosting

💡 Each type of error already gives a first indication of the origin of the problem.

Check that the page still exists in the Designer

The most common cause is a deleted or renamed page.

Procedure :

1. Open the Designer.
2. In the left column, open the Pages tab.
3. Search for the relevant page.
4. Check: • if it exists • if it has been renamed • if its slug has been changed

💡 A simple change to the slug can be enough to create a 404 error.

Check if the latest site publication has been successfully completed.

If you have recently made a change:

1. Open the Designer.
2. Click on Publish.
3. Publish on the main domain.

Some pages only appear correctly after publication.

Test the URL in private browsing mode

Your browser cache may be displaying an incorrect version.

Test your URL: • in private browsing mode • on another browser • on a smartphone using 4G

💡 This allows us to check if the error is real or only local.

Check the redirects

A misconfigured redirect can send your visitors to a non-existent page.

In the Designer:

1. Open Project Settings.
2. Go to the Hosting tab.
3. Check the list of 301 Redirects.
4. Make sure that no redirects point to an incorrect URL.

💡 A redirect loop can cause an immediate error.

Check the DNS settings if the entire site is inaccessible.

If the entire site displays an error, the problem often originates from the domain.

Check with your domain provider: • A records • CNAME records • absence of conflicting entries • ongoing DNS propagation

💡 A DNS update can take up to 24–48 hours to propagate.

Temporarily disable third-party scripts

A poorly configured external widget (chat, calendar, reviews, analytics…) can break the display of a page.

To test:

1. Temporarily remove the script in Project Settings → Custom Code.
2. Publish.
3. Check if the page is displaying correctly.

💡 A script that is not closed properly or is in the wrong place can cause a blank page.

Restore a previous version if necessary

If the error appeared after a recent change:

1. Open the Designer.
2. Click on Backups.
3. Choose a previous version of the site.
4. Restore and then publish.

💡 Ideal if a mistake is difficult to identify.

Conclusion

If your hotel website displays an error page, start by identifying the type of message, verifying that the page still exists, checking for redirects, republishing, and testing in private browsing mode. If the error is widespread, the problem likely stems from DNS issues or an external script. Following these checks, most errors are quickly resolved, ensuring a smooth browsing experience for your visitors once again.