Resolve an error preventing form validation on your hotel website
Identify and correct the source of the blockage
Key points • Verify required fields and their configuration • Check submission parameters and error messages • Test the form on both the user and back-office sides • Ensure external integrations function correctly
When a visitor is unable to submit a form and sees an error message, it directly impacts your contact requests, bookings, and overall conversion rates for your hotel website. Fortunately, most of these problems stem from easily fixable configuration errors.
Here is a complete guide to identifying the cause and quickly restoring a functional and smooth form.
Please check the required fields.
The first source of error often stems from an incorrectly filled or configured required field. Ensure that: • Required fields are clearly indicated • The expected format (email, number, date) is correct • No hidden fields are preventing validation 💡 Tip: Fill out the form yourself on the published website to reproduce the error.
Control visible and hidden error messages
In the form management tool, check if a custom error message has been added or modified. Incorrect text, a missing field, or an incorrect logical condition can prevent submission.
Test the sending parameters and the destination
Each form requires a clear destination for saving or sending data. Ensure that: • A valid email address is correctly configured for receiving data • The sending parameters do not contain errors • Internal notifications are working 💡 If your form triggers multiple actions (email + CMS + external service), test them one by one.
Check third-party integrations
If your form sends data to a CRM, booking system, or API, a data interruption or incorrect API key can cause a blockage. Temporarily disable automations to isolate the error.
Examine the logical conditions and conditional fields
Incorrectly configured conditional fields are a common cause of form failures. Ensure that: • Each logical rule points to a valid field • No required fields are conditionally hidden • The expected values correspond to the existing options
Inspect the form from a design perspective
In some cases, an HTML element may be poorly structured: • Double submit button • Duplicate field • Element overlapping the button, preventing clicks. A quick inspection of your interface is enough to spot these errors.
Clean up potentially corrupted data
After several successive modifications, a field can lose its internal configuration. A simple solution: delete the faulty field and recreate a new one properly.
Conclusion
A form that fails to submit is often linked to a misconfigured required field, an error in the logic rules, or a malfunctioning external integration. By following these steps, you can quickly resolve the most common causes and ensure a smooth experience for your visitors, which is essential for converting a hotel website.