The confirmation message is not displayed, how can I fix it?

Why the confirmation message may not appear

Key points • The confirmation message only appears if the form was submitted correctly. • Incorrect configuration or a missing element may prevent it from being displayed. • A few simple checks can restore functionality.

If the confirmation message doesn't appear after you submit your form, it usually means that a structural, validation, or configuration element is preventing it from triggering. Properly functioning forms are essential for a hotel website: your visitors need to feel reassured immediately after submitting their form. Here's how to diagnose and resolve the problem.

1. Check for the presence of the “Success Message” block

In the Designer, open your form structure. You should see three elements: • Form Block • Form (fields and button) • Success Message • Error Message

If the Success Message was deleted by mistake, it obviously cannot be displayed.

Solution: • Add a new Success Message via the Add panel • Place it directly below the Form in the structure

💡 Tip: You can also copy and paste the Success Message from another existing form.

2. Check that your form is not configured to redirect to an external page

In the Form Settings, look at the “Redirect URL” section. If a URL is specified, your form automatically redirects to another page… which prevents the confirmation message from being displayed.

Solution: • Delete the URL if you want it displayed on-site • Or leave the redirect if you prefer a “Thank you” page

3. Verify that the form is published correctly

If you have recently added or modified your Success Message, but have not yet published your site, the online version does not yet contain the change.

Solution: • Click on Publish • Test again from the live site

4. Check the required fields and for hidden errors

The confirmation message is only displayed if all fields are valid. If a required field is not filled in or is incorrectly configured, the form will not actually be submitted.

Common causes: • Required field accidentally unchecked • Incorrect email validation • Placeholder used instead of a proper label • Field deleted but still referenced in the form

Solution: • Test your form by intentionally sending an incomplete message. • Verify that the Error Message appears correctly. • Correct the invalid fields.

5. Check the interactions or animations

Certain interactions can accidentally hide your Success Message. For example: • a display: none applied to the entire form • a Move or Opacity animation applied to the wrong element • an interaction triggered on the form itself

Solution: • Temporarily disable your interactions • Test sending • Adjust the problematic animation if necessary

6. Check for the presence of custom code

An external script can block the form submission or override the native behavior.

Solution: • Temporarily disable all interception or tracking scripts • Test the form • Re-enable the scripts one by one

7. Test on mobile and in private browsing mode

Certain browser extensions, caches, or scripts may interfere.

Solution: • Test in private browsing mode • Test from a different browser • Test from a mobile phone or tablet

Conclusion

If the confirmation message is not displayed, check the presence of the Success Message, redirects, field validation, interactions, and external scripts. Once these points are adjusted, your form will provide your visitors with a clear and reassuring confirmation.