The prices displayed in the booking engine are incorrect: is this a problem with the hotel website?The prices displayed in the booking engine are incorrect: is this a problem with the hotel website?

Understanding where the difference comes from and how to resolve it

Key points:

The prices displayed in the search engine depend on the booking system, not the website.
The site simply integrates the search engine via a link or widget.
A price difference usually stems from a parameter of the engine (period, promo code, taxes, PMS/Channel Manager synchronization).
You can check the engine configuration without modifying the site.

If the prices displayed in your booking engine are incorrect—too high, outdated, or inconsistent with your online rates—it's important to understand that the website itself is never the source of the problem. The website simply provides a link to the booking engine or displays an external widget provided by your booking service provider.

Here's how to identify the source of the discrepancy and restore the correct display of prices.

1. The website does not display the prices itself

On Webflow or any other CMS, the "Book" button or the built-in engine simply opens the external booking engine (D-Edge, Reservit, Amenitiz, Mirai, etc.). 👉 This means that:

The prices shown are taken directly from the engine.
The website has no control over prices, availability, or taxes.

💡 The site simply acts as an access point to the engine, without internal calculation or updating.

2. Check the pricing settings in the booking engine

Active fares and period restrictions (e.g., a weekend-only fare visible on certain dates).
Promotional codes or exclusive, non-public pricing.
Tax and fee settings (some search engines display prices excluding tax by default).
The currency used (sometimes EUR, sometimes USD depending on the regional configuration).

💡 A synchronization error between your engine and your PMS or Channel Manager can also cause price discrepancies.

3. Check if the link or embed code is specific to an offer

Some websites include multiple "Book Now" buttons, each linking to a specific offer or room. Example: https://secure.d-edge.com/?hotel=XXXX&rate=12345

💡 If the “rate” or “offer” parameter is no longer valid in the search engine, the link may return a different default price. Solution: retrieve the new link from your provider and replace the old one on your site (via Webflow Editor or Designer).

4. Control cookie and session behavior

Some search engines display prices based on browsing history (dynamic pricing). 👉 If you test the engine multiple times, cookies may skew the results. Try this:

To open the engine in private browsing mode.
Clear your cache and cookies before testing again.

5. Check the taxes and currency displayed.

Price differences may stem from the display format:

Some search engines display prices excluding tax (HT).
Others display prices inclusive of all taxes (TTC).
The currency may change depending on the visitor's geolocation.

💡 If your clientele is international, you can ask your service provider to activate automatic conversion to the local currency.

6. What to do if the problem persists

If, after checking, the prices are still incorrect:

Contact the support team of your booking engine (e.g., D-Edge, Amenitiz, Reservit).
Please provide the page on your website and a screenshot of the incorrect price.
Request that the synchronization between your engine and your PMS tariffs be verified.

💡 There's no need to change anything in Webflow: the problem comes from the engine or the pricing data, not the site.

Conclusion

If the prices displayed in your booking engine don't match your rates, the problem isn't with the hotel website. Rates are managed and distributed directly by your booking engine or Channel Manager. By checking the integration links, language settings, currencies, and rate configuration in your engine, you can quickly correct any display discrepancies.