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What to do if your Instagram feed is no longer displayed on your hotel website

Common causes and their simple solutions

Key points:

  • The Instagram access token may have expired.
  • Your professional account permissions need to be renewed.
  • The integration widget or embed code may have been modified.
  • Certain Instagram API restrictions are temporarily blocking display.

Your Instagram feed was prominently displayed on your hotel website's homepage, but it suddenly disappeared? This happens frequently, especially when connections with external platforms expire. Here's how to diagnose the problem and get your gallery back online quickly.

1. Check if your Instagram access token is still valid

Instagram integrations rely on an access token that typically expires after 60 to 90 days. 💡 Tip: Reconnect your account using the tool or widget you're using (e.g., Elfsight, LightWidget, Flockler, or a custom embed). This will generate a new token and automatically restore your feed.

2. Confirm your work account permissions

If your Instagram account is linked to a Facebook business page, check in Meta Business Suite > Settings > Integrations that your website or display tool still has the necessary permissions. A simple password update or a change of administrator can sometimes revoke access.

3. Check the integration widget on the website

Open your site in Editor or Designer, then locate the section that displays the Instagram feed. Make sure that:

  • The embed code (iframe or script) is still present.
  • No privacy filter (such as a "cookie consent not accepted" message) is blocking the content.
  • The widget is not disabled on mobile.

💡 If you are using a third-party script, copy the code again from your provider (Elfsight, Walls.io, etc.) and paste it into the integration block.

4. Test the connection on the Instagram side

Log in to your Instagram account in a browser, then verify that your posts are public and that your profile is set to professional. If your account is temporarily suspended, private, or restricted, your feed will no longer be displayed until the restriction is lifted.

5. Effects of caching and publishing

If you have just re-established the connection, remember to publish the changes in Editor or Designer. Then, clear your browser cache or use private browsing mode to check the rendering.

Conclusion

The disappearance of an Instagram feed on a hotel website is most often due to an expired token or revoked authorization. By reconnecting your account and updating the embed code, your image gallery will quickly reappear, reinforcing the social and inspirational dimension of your hotel brand.