A localization translation on my site is offline, what should I do?

Why a translation can go offline

Key issues • Translation not synchronized or not published • Empty field in a specific language • Display condition based on incorrect language • Dynamic element not translated or removed • Configuration problem after an update

When a translation managed by your localization solution disappears from the website, it means that one of the language variants is no longer being properly updated or published. For a multilingual hotel website, this can disrupt the experience of your international visitors. Fortunately, a few quick checks can restore the display.

Check the translation status in your localization tool.

Access your localization interface and verify: • that the relevant language is enabled • that the translation is not in a “draft” or “unpublished” state • that no segments are empty or marked as missing • that synchronization with the website has occurred after your changes

💡 Tip: If you have recently edited a text in the main language, make sure that the corresponding translation has been updated and sent back.

Check the translated fields in the editor

Even with a localization tool, a translation can depend on a native field. Check that: • the source content is not empty • the localized variant contains a value • no images have been removed in any language • no translations remain in draft form

💡 Tip: Empty fields in a language may prevent the entire block from displaying.

Check the multilingual display settings

If the section uses conditional rules based on language, verify that: • the selected language is correct • the conditions have not been recently modified • no filter prevents the localized version from appearing

💡 Tip: compare the settings between a language that works and the one that is causing problems.

Test the display in the editor and in preview

Open the preview in each language: • if the translation appears in the editor but not online → publishing problem • if the translation does not appear in any preview → content or configuration problem

💡 Tip: Use the mobile and desktop preview to check behavior on each resolution.

Republish the site to resynchronize the content

In some cases, the localized version exists but has not been uploaded to the website. Perform a full re-upload:

1. Click on Republish
2. Select your primary domain
3. confirm
4. Try it in private browsing mode.

This step necessitates the multilingual reconstruction of the site.

💡 Tip: Republishing solves most language synchronization problems.

Check the multilingual dynamic sections

If the translation concerns content linked to a Collection (offer, room, restaurant, etc.), check: • that the item is published in all languages ​​• that no multilingual field is empty • that the images are present in each language • that the dynamic conditions do not mistakenly filter out a language

💡 Tip: sometimes, a single empty field in a language can prevent the entire section from being displayed.

When to request a more advanced analysis

Request a technical check if: • multiple translations are offline • the entire language is no longer displayed • the problem persists despite republishing • your localization tool's synchronization fails regularly • you have recently performed a multilingual redesign

Conclusion

When a localized version of a translation disappears, the cause is almost always an empty field, incomplete synchronization, or a missing publication. By checking your source content, display settings, and republishing the site, you can quickly restore smooth multilingual browsing for your visitors.