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Discover why your hotel form is showing an error when submitting and how to quickly resolve the issue.

Understanding the origin of the error

Key points • Incomplete or incorrectly configured required fields • Connection or recent publishing issues • Incorrectly configured scripts or external integrations • Domain or security restrictions

When your form displays an error upon submission, it means that one of the essential parameters has not been met. The causes can be simple, such as an unfilled required field, or more technical, such as a problem related to an external integration or domain configuration. In any case, a few quick checks can correct the problem.

A well-functioning form is essential to ensure good contact with future guests of your hotel and to avoid losing any requests.

Please check the required fields.

The most frequent cause of error is a missing required field. Make sure that: • all fields marked as required are filled in • no fields have been recently modified or renamed • the required formats (email, date, etc.) are used

💡 Tip: Test the form by filling in only the essential fields to see if the error persists.

Check the recent form configuration

If you recently modified the form, the published version may not be up to date. Please check that: • the changes were saved correctly • the publication was successful • the new fields are compatible with the other elements

💡 Tip: After each field modification, perform a test send to avoid this type of blockage.

Examine external integrations (CRM, scripts, third-party tools)

A misconfigured integration can prevent a form from being submitted. If your form is connected to a CRM or uses a third-party script, verify that: • the API keys or credentials are valid • the field mapping is complete • no external service security rules are blocking the request • the website domain is authorized

💡 Tip: CRM-related errors often appear right after adding a new, unsynchronized field.

Check domain restrictions

Some services require that the domain be validated or authorized. If the domain used is not recognized, the submission may be blocked. Check: • the published domain address • the SSL configuration • compatibility with the third-party service integrated into the form

💡 Tip: Test submitting the form in private browsing to check if it is a cache or session issue.

Manually test the form

To isolate the error, perform a simple test:

  1. Please fill in all the fields.
  2. Try different values ​​(email, date, long text)
  3. Note whether the error appears immediately or after validation.
  4. Check if the same problem occurs on mobile.

This helps you determine whether the problem originates from the form itself or from an external service.

Check email notifications

Sometimes, the error occurs because the system tries to send a notification to an invalid address. Make sure that: • the notification address is correct • the mail server hasn't blocked sending • no filter is preventing receipt

💡 Tip: Try using a different email address to eliminate this possibility.

Conclusion

A form can display an error for many reasons, but most are easily fixed by checking the fields, integrations, publishing settings, and domain parameters. By following these steps, you can quickly restore proper functionality and ensure a seamless experience for your hotel guests.