I made a change but I don't see it on the website, why?

The most frequent reasons

Key points • Unpublished edit • Browser cache still active • Site version conflict • Connection or loading problem • Incorrectly saved field or element

When you make a change in the editor but it doesn't appear on the live site, the cause is almost always related to publishing, caching, or an incorrectly saved element. For a hotel website, where news, offers, and information change regularly, it's essential to understand what's preventing the update from being visible.

Check if the change has been published

The most common cause is a missing publication. To check: • Click Publish or Republish in the editor • Select your primary domain • Confirm the publication

Without publication, the changes remain local and will never be publicly visible.

💡 Tip: If multiple people are editing your site, check that no pending edits are blocking yours.

Refresh your browser or clear the cache

Your browser may be displaying a previous version of the site. Try: • a forced refresh • private browsing • a different browser (Chrome, Firefox, Safari, etc.) • a mobile device using 4G without Wi-Fi

If the change appears elsewhere, the problem is with the local cache.

💡 Tip: Elements like images, styles, or scripts often take longer to replace.

Verify that the change is correctly saved in the editor.

Sometimes text, images, or links are modified but not saved. Make sure that: • the field has been validated • the change has not been undone • you have not exited the editor without saving

💡 Tip: Make a new minor edit (add a period for example) to check if the editor detects a change.

Control the publishing environment

If your site has multiple environments (staging, main domain), check that you published to the correct location. It's possible that: • the publication was done on a test domain • the changes are only visible in preview mode • the main domain wasn't selected

💡 Tip: always publish staging + main domain simultaneously when possible.

Check the dynamic elements (collections, forms, etc.)

For dynamic content: • Verify that the modified Collection field is correctly filled in. • Ensure that the item in question is published. • Check that no conditional fields are obscuring the content. • Verify that the linked images are not missing.

💡 Tip: Deleting an image from a Collection can break the display of the entire section.

Testing a complete republish

If everything seems correct but the site still isn't updating, perform a full republish. This will rebuild the entire site and force the display of the new version.

💡 Tip: This is often the most effective solution when the problem only appears on certain pages.

Check for external scripts or integrations

An external script can prevent a section from loading correctly. If you have added: • a widget • a marketing script • custom code • a tracking tool

Temporarily disable it to test if the change appears.

💡 Tip: If the change appears after deactivation, you have found the cause.

Conclusion

If a change isn't appearing on your hotel website, it's almost always a publishing, caching, or dynamic content issue. By following these steps, you can quickly identify the cause and restore the site to display correctly.